Deetz interview

This interview provides insight into Deetz's view of conflict in and around organizations. He believes conflict is essential for organizations to function in ways that benefit all stakeholders, not a select view (like the crazy CEO compensations I blogged about yesterday). As he points out, most communication theories are based on a consensus model--a strive toward harmony. But with that overriding desire for harmony can come a glossing over of important issues and points of disagreement. Consider the current financial crisis that now has affected markets around the globe. Taking a more critical approach--questioning subprime mortgages and other highly risky financial deals--might have avoided the state we're in.

I also liked when Deetz said in the interview, "in one of my early books I argued that a full human being has to have three characteristics. One has to be careful, thoughtful, and filled with humor." Certainly if the top managers of the financial institutions had been more careful and thoughtful, they would not have allowed such risky investments. And humor is a key aspect of developing and maintaining relationships in organizations, so when conflicts arise, they can be accomplished more productively.

~ Professor Cyborg